Terms of Service
Clear rules for using Dialboard.
1. Who we are and agreement
These Terms of Service (“Terms”) govern your access to Dialboard, its website, shared scheduling workspace, appointment and lead notes, availability tools, outcomes, activity history, booking confirmations, reports, and related services (the “Service”). The Service is operated by Rami Ghassani, trading as Dialboard (“Dialboard,” “we,” “us,” or “our”). Contact: info@mydialboard.com.
By creating an account, checking the acceptance box, subscribing, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you are using Dialboard for a company, you confirm that you have authority to bind that company, and “you” includes that company where appropriate. If you do not agree, do not create an account or use the Service.
2. Eligibility and workspace accounts
You must be at least 18 years old and legally able to enter a binding agreement. Provide accurate account details, keep credentials secure, and notify us promptly of suspected unauthorized access. A paid subscription grants use of the subscribed workspace by the account holder and their authorized team members, subject to the plan and reasonable use. The workspace owner is responsible for making sure only authorized team members have access, assigning appropriate permissions, and removing access when no longer needed. Individual credentials must not be shared.
3. Subscription, price, and payment
The standard Dialboard Full Access plan includes a 10-day free trial followed by US $9.99 per month. A payment method is required to start the trial. Unless you cancel before the trial ends, the subscription automatically converts to the monthly paid plan and renews each billing period until canceled. Applicable taxes, supported currency presentation, trial dates, the first charge date, and any special terms are shown in the secure checkout before confirmation.
Payments and subscription administration are handled through the secure payment service identified at checkout. FastSpring is the planned provider, subject to approval and activation; Dialboard does not charge customers or activate a paid plan before a secure checkout is available. Your purchase is also subject to the buyer terms displayed by the payment provider at checkout. We do not receive or store full payment-card numbers through Dialboard. We may suspend paid features if a subscription is unpaid, canceled, reversed, or no longer active, subject to applicable law and any required notice.
4. Cancellation and refunds
You can manage or cancel a subscription through the subscription-management link shown in Dialboard or in your payment provider receipt. Unless the checkout or applicable law states otherwise, cancellation stops future renewals and access may remain available through the already-paid period. Cancellation does not by itself guarantee a refund for a period already charged.
Refund requests are handled under the Refunds & Cancellation Policy, applicable consumer law, and the payment provider's buyer-support process. Nothing in these Terms removes a refund or cancellation right that cannot lawfully be excluded.
5. Your data and customer responsibilities
You keep your rights in the business information, appointment records, lead details, notes, and other content you submit (“Customer Data”). You authorize us and our service providers to host, process, back up, transmit, and display Customer Data as reasonably necessary to operate, secure, support, and improve the Service and meet legal obligations.
You are responsible for having all permissions, notices, lawful bases, and consents required to collect and enter data about leads, spouses, customers, prospects, agents, and employees, including authority to provide a client's email address and contact phone number for appointment operations and a manager phone number for client contact information. You are responsible for ensuring that call outcomes and notes are accurate and for complying with applicable privacy, telemarketing, do-not-call, recording, consumer-protection, and employment laws. Do not enter information you are not authorized to share, do not use Dialboard as a substitute for required consent or regulatory compliance, and honor applicable opt-outs or outreach restrictions.
Optional third-party scheduling: Every new appointment is recorded and managed in Dialboard. If a user chooses Calendly as an additional step, Dialboard records that choice and disables its own client confirmation emails and scheduled manager reminders for that appointment. The user must separately open the manager's Calendly link and complete any desired additional booking there. Calendly bookings, availability, cancellations and reschedules do not automatically update Dialboard, and Dialboard changes do not automatically update Calendly. Users are responsible for keeping the two separate calendars accurate and obtaining any required permission to share client details with Calendly. Calendly operates under its own terms and plan limits.
6. Acceptable use
You may use Dialboard only for lawful business purposes. You must not use it to harass or defraud anyone; conduct unlawful outreach; upload malware; probe, disrupt, or bypass security; reverse engineer the Service except where that restriction is prohibited by law; scrape or resell access without permission; interfere with other users; or use the Service in a way that infringes another person's rights. We may investigate credible abuse and limit or suspend access when reasonably necessary to protect users, the Service, or legal compliance.
7. Service availability and changes
We aim to keep the Service available and reliable, but continuous, error-free, or uninterrupted operation is not guaranteed. We may fix defects, update features, introduce reasonable usage limits, or change the Service. Where a material paid feature is removed, we will act reasonably and honor any mandatory legal rights. You should keep independent records of information that is critical to your business.
8. Intellectual property and feedback
We and our licensors retain rights in the Service, software, design, and branding, excluding Customer Data and third-party materials. We grant you a limited, non-exclusive, non-transferable right to use the Service during your permitted access. If you send suggestions, you permit us to use them without payment or restriction, provided we do not identify you publicly without permission.
9. Privacy and security
Our collection and use of personal information are described in the Privacy Policy. We use reasonable safeguards, but no online service or transmission method can be guaranteed completely secure. You should promptly report suspected account compromise or exposure of Customer Data to info@mydialboard.com.
10. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We do not guarantee that the Service will meet every operational requirement, that reports will replace your independent verification, that appointment communications will always be delivered, or that data entered by users is accurate. Dialboard is scheduling and workflow software, not legal, tax, financial, insurance, telemarketing-compliance, or professional advice.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive losses, lost profits, lost sales, loss of goodwill, or business interruption arising from use of or inability to use the Service. To the maximum extent permitted by law, our aggregate liability for claims relating to the Service in any 12-month period will not exceed the subscription fees you paid us for the Service during that period. These limits do not apply where liability cannot lawfully be limited, including any mandatory consumer rights.
12. Indemnity
To the extent permitted by law, if you use the Service for a business, you agree to defend and compensate us for third-party claims and reasonable costs arising from your unlawful use of the Service, your Customer Data, or your violation of these Terms or another person's rights, except to the extent caused by our own unlawful conduct or negligence where the law prohibits such allocation.
13. Suspension and termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access for a material breach, fraud, non-payment, security risk, unlawful conduct, or when required by law. Where practical and lawful, we will provide notice and a reasonable opportunity to resolve a problem. Upon termination, your right to use paid features ends; data retention and deletion are governed by the Privacy Policy and applicable law.
14. Changes to these Terms
We may update these Terms to reflect changes in the Service or law. We will update the effective date and, where required, provide notice or request renewed acceptance. Continued use after an update takes effect constitutes acceptance only to the extent permitted by law.
15. Governing law and disputes
These Terms are governed by the laws of Lebanon, excluding conflict-of-law rules, except where mandatory law in your place of residence requires otherwise. Courts in that jurisdiction will have non-exclusive jurisdiction unless applicable law gives you the right to bring a claim elsewhere. Contact us first at info@mydialboard.com so we can try to resolve the issue informally.
16. General terms
If one part of these Terms is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our written consent, except where law permits. These Terms and the policies referenced here form the agreement regarding Dialboard and supersede prior statements about the Service to the extent of any inconsistency.
17. Account verification and safe payment
To protect customers, Dialboard may require a one-time email code or verification link when creating or recovering an account. Verification takes place through the authentication service. We never ask customers to email credit-card numbers, card security codes, passwords, or authentication codes. Any required card information is entered only in the secure payment checkout shown after a user chooses to start a subscription or trial. Registering an account by itself does not constitute a purchase.
18. Your business records and leaving Dialboard
Customers should keep their own copies of business-critical appointments, notes, and reports. To request access to, correction of, or deletion or export of personal or workspace information, contact info@mydialboard.com. Requests are evaluated under the Privacy Policy, applicable law, and available functionality; records may remain where legal, security, or accounting obligations require retention.
19. Contact
Operator: Rami Ghassani
Service: Dialboard
Email: info@mydialboard.com