Refunds & Cancellation
Subscription changes should be straightforward.
1. Subscription price
Dialboard Full Access currently begins with a 10-day free trial and then costs US $9.99 per month. A payment method is required to start the trial. Unless canceled before the trial ends, monthly billing begins automatically and continues until canceled. The trial dates, first charge date, amount, currency, taxes, and billing details shown in the secure checkout control if they differ from this general description.
2. How to cancel
Cancel using the subscription-management link inside Dialboard or the link in your payment provider receipt. If you cannot access the account, contact info@mydialboard.com and include the purchaser email and a transaction reference (do not email full payment-card details). We recommend canceling before the next renewal date. Unless the checkout or applicable law states otherwise, cancellation stops future renewals but does not automatically refund charges already made.
3. Refund requests
Where a third-party merchant of record handles the purchase, the receipt and buyer-support options may direct you to that merchant for a refund request. Refund eligibility is assessed under applicable law, the payment provider's applicable buyer terms, the circumstances of the request, and any specific offer disclosed at checkout. Contact the payment provider through the support link on your receipt for a billing or refund request, or contact info@mydialboard.com if you need help identifying the purchase or resolving a product-access issue.
Except where required by law or expressly stated at checkout, subscription fees for a period already started are not automatically prorated or refunded solely because you did not use the Service, canceled mid-period, or forgot to cancel before renewal. This does not exclude any mandatory cooling-off, withdrawal, refund, or other consumer right that applies to your purchase.
4. Duplicate charges, failed payments, or access issues
If you believe you were charged twice, were charged after a confirmed cancellation, or paid but cannot access your subscription, contact the payment provider through your receipt and contact us at info@mydialboard.com with the date, purchaser email, and transaction ID if available. We will investigate the access side and cooperate with the payment provider as appropriate. Please do not send full card numbers, security codes, or passwords.
5. Trial enrollment and payment security
Creating a login or confirming an email address does not charge you. An eligible paid trial begins only after you choose to proceed and complete the secure checkout, where the price, trial dates, first charge and renewal terms are displayed. We never ask for payment-card details or one-time codes by email or support messages. If checkout is not yet enabled, account access may remain pending.
6. Changes to this policy
We may update this policy as the Service, our payment arrangements, or applicable law changes. The policy shown at purchase and any mandatory legal rights will apply to the transaction.
7. Contact
Dialboard support: info@mydialboard.com
Operator: Rami Ghassani
Also see our Terms of Service and Privacy Policy.